Healthcare Chatbots are AI-powered conversational solutions that help patients, insurance companies, and healthcare providers easily connect with each other. In addition, these bots can play an important role in ensuring that the right stakeholders have access to relevant medical information at the right time.
A chatbot is a conversation platform powered by artificial intelligence (AI) that responds to queries based on algorithms. They are considered groundbreaking technologies in customer relationships.
Chatbots can provide a tireless, continuous source of interaction for healthcare systems and patients. The anonymity associated with these chats is a source of confidence for patients sharing personal information, especially in the field of mental health.
Other important areas that can be safely entrusted to chatbots include day-to-day data collection, scheduling appointments, administrative tasks related to hospitalization and discharge, sending notifications, tracking symptoms, creating medical records, facilitating insurance and payment processes, and telemedicine.
Chatbots, called virtual assistants or virtual humans, can handle initial contact with patients and ask and answer everyday questions that inevitably arise. Screening for this infection and assessing the risk of COVID-19 during the coronavirus disease 2019 (COVID-19) pandemic, especially by asking specific questions in a specific predefined order, could save thousands of manual screenings.
By providing instant access to medical information and guidance to individuals with health questions or concerns, chatbots help physicians efficiently manage and classify patients through preliminary, automated queries and notations that are easily accessible and referenced by doctors.