June 29, 2022
healthcare chatbots

healthcare chatbots

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. There is evidence of a growing number of publicly available chatbots that aim to play an active role in the delivery of preventive, diagnostic and therapeutic services. This article takes a closer look at how these new chatbots address the design aspects of healthcare delivery, highlighting the human-AI interaction aspects and the transparency of AI automation and decision-making.

A chatbot is a conversation platform powered by artificial intelligence (AI) that responds to queries based on algorithms. They are considered ground breaking technologies in customer relationships. Healthcare chatbots play a very important role in caring for patients because they can work tirelessly day and night.

Chatbots can provide a tireless, continuous source of interaction for healthcare systems and patients. The anonymity associated with these chats is a source of confidence for patients sharing personal information, especially in the field of mental health.

Other important areas that can be safely entrusted to chatbots include day-to-day data collection, scheduling appointments, administrative tasks related to hospitalization and discharge, sending notifications, tracking symptoms, creating medical records, facilitating insurance and payment processes, and telemedicine.

Chatbots, called virtual assistants or virtual humans, can handle initial contact with patients and ask and answer everyday questions that inevitably arise. Screening for this infection and assessing the risk of COVID-19 during the coronavirus disease 2019 (COVID-19) pandemic, especially by asking specific questions in a specific predefined order, could save thousands of manual screenings.