September 27, 2022
Virtual Health Assistants
Virtual Health Assistants


Virtual assistants can be used to deliver innovative health programs that provide attractive, personalized and convenient health advice and support at scale and at low cost. Design characteristics that affect the look and feel of a virtual assistant, such as visual appearance or language capabilities, can have a significant impact on the user’s experience and assistant engagement.

Virtual health assistants are an outdated technology, and the process creates problems across overloaded healthcare systems. This leads to increased costs, marginalized patients and inferior outcomes across the health care system. Virtual health assistants and chatbots aim to help healthcare organizations improve processes and reduce costs by improving the conversation between healthcare providers, payers, and patients, and by providing more information to end users. However, due to the uniqueness of the healthcare industry, there are many aspects to keep in mind when building a chatbot for this industry. In this talk, we will discuss best practices and considerations, challenges and pitfalls in implementing an intelligent virtual health assistant, and see real-world use cases that help realize the promise of AI in healthcare.

Virtual health assistants must be built with medical intelligence, including understanding medical terminology, user intent and context, and providing trusted answers. Virtual assistants must be integrated into an organization’s assets and scale to support processes and requirements, while maintaining the highest standards of privacy, security and compliance to handle healthcare use cases and data. We provide value to our users, whether they are patients or doctors.

Microsoft Healthcare sees a wide range of use cases for virtual health assistants, including those related to identifying symptoms and finding information about providers, services, locations, and coverage. Virtual health assistants can also help you find information about your health care status, medications and procedures, and improve management processes such as proactive follow-up, sending reminders and schedules.

Mobile technology and connected devices will also enable virtual health assistants to become a productive means of communication between remote patients, providers and payers, providing more information to users whenever and wherever they need it.